Privacy Policy
Kelly Jordan Photography respects your privacy and takes the handling of personal information seriously.
This policy explains what information we collect, why we collect it, how we use and protect it, and the choices you have about your information and photographs.
This policy applies to Kelly Jordan Photography’s website, enquiry forms, photography planning tools and funnels, email communications, portrait sessions and other interactions with our studio.
Information we collect
The information we collect depends on how you interact with us. It may include:
- your name, email address, telephone number and location
- information you provide when making an enquiry or requesting a guide, planner or other resource
- the type of photography you are interested in and information about your preferred timing, location or session
- information you choose to provide about your family, children or other people who may participate in a photography session
- information required to plan and provide your photography experience
- correspondence between you and Kelly Jordan Photography
- contracts, consent choices, booking information, invoices and transaction records
- photographs and other images created during your photography session
- your marketing and communication preferences
- technical information generated when you use our website, such as browser type, device type, approximate location, pages viewed and referring pages.
We only ask for information that is reasonably useful for providing our services, responding to you, operating our business or improving the experience we provide.
How we collect information
We generally collect personal information directly from you.
This may happen when you:
- submit an enquiry through our website
- enter your details to receive a photography guide, planner or other resource
- complete a questionnaire or planning form
- speak with us by telephone, email or in person
- book a photography session
- sign an agreement with us
- participate in a photography session
- purchase photographs, artwork or other products
- interact with our emails or website.
Some technical information may also be collected automatically through cookies, website infrastructure and analytics tools.
Where someone contacts us on behalf of a family or group, we may also receive information about other people who will be involved in the photography experience.
Enquiries, guides and photography funnels
Some parts of our website allow you to provide your contact details in exchange for a guide, planner or other useful photography resource.
When you submit your details through one of these experiences, we use the information to:
- provide the resource you requested
- respond to your enquiry
- provide relevant information about the type of photography you expressed an interest in
- follow up with useful planning information
- tell you about relevant Kelly Jordan Photography services.
These communications may form part of an automated email sequence.
You can unsubscribe from marketing communications at any time using the unsubscribe option provided in our emails or by contacting us directly.
Unsubscribing from marketing does not prevent us from sending necessary communications relating to an existing enquiry, booking, order or client relationship.
How we use personal information
We may use personal information to:
- respond to enquiries
- provide requested guides, planners and information
- plan and manage photography sessions
- communicate with clients before and after a session
- prepare contracts and maintain booking records
- create photographs and artwork
- process orders and arrange delivery
- provide customer service
- maintain appropriate business, accounting and transaction records
- improve our website, communications and client experience
- understand which services and content are useful to visitors
- send relevant marketing communications where appropriate
- protect our website and systems from misuse
- meet legal, regulatory or contractual requirements.
We do not use personal information for purposes that are unrelated to our business without an appropriate reason or your consent where consent is required.
Photographs and image consent
Photography is at the centre of our business, so we treat the use of client images separately from ordinary contact information.
Photographs created during your session may identify you, your children or other members of your family.
We do not use identifiable client photographs for promotional or public-facing purposes unless permission has been provided through the photography agreement or another form of consent.
Depending on the consent provided, promotional use may include:
- the Kelly Jordan Photography website
- social media
- online and printed advertising
- studio displays and samples
- portfolio material
- photography competitions, awards or industry publications
- other promotional material for Kelly Jordan Photography.
Clients can opt out of promotional image use through the consent choices provided as part of the photography agreement.
If you have previously provided consent and later change your mind, please contact us. We will stop new promotional use of those images and, where reasonably practicable, remove them from channels under our control.
It may not always be possible to withdraw material that has already been printed, published by an independent third party or otherwise distributed outside our control.
Children and family photography
Many Kelly Jordan Photography sessions involve babies and children.
Information about children is generally provided by their parent or guardian in connection with an enquiry, booking or photography session.
We take particular care with photographs of children. Identifiable photographs of children are not intentionally used publicly for promotional purposes unless the required permission has been provided through the relevant photography agreement or consent process.
Parents and guardians can choose not to allow promotional use of images from their session.
Service providers
We use trusted service providers to help operate the studio and website.
Depending on the service you use, these may include providers for:
- website hosting and security
- customer relationship management and enquiry management
- email delivery and marketing communications
- online forms and automation
- website analytics
- client galleries
- payment processing
- accounting
- printing, framing and photographic products
- file storage and backup
- delivery and fulfilment.
For example, Kelly Jordan Photography uses HelloZen to assist with customer and workflow management and Cloudflare for website infrastructure and related services.
We provide service providers only with information reasonably required for them to perform their role.
Some service providers operate internationally. As a result, information may sometimes be processed or stored outside Australia as part of their normal infrastructure.
We do not sell or rent your personal information to third parties for their own marketing purposes.
How we protect information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
Information may be stored in business systems, cloud services, email systems and secure file storage used to operate Kelly Jordan Photography.
Access is limited to people and service providers who reasonably require it for business purposes.
No internet-connected system can be guaranteed to be completely secure, but we take reasonable precautions appropriate to the information we hold.
How long we keep information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, contractual, accounting, backup and legal requirements.
Different information may be kept for different periods.
Photography files may be retained for longer than ordinary enquiry information as part of the studio’s client archive and to support existing clients, artwork orders and photographic records.
When information is no longer reasonably required, we may securely delete, destroy or de-identify it.
Accessing or correcting your information
You can contact us if you would like to:
- ask what personal information we hold about you
- request access to your personal information
- correct information that is inaccurate or out of date
- update your communication preferences
- ask us to delete information that is no longer reasonably required
- discuss consent relating to the use of your photographs.
We may need to verify your identity before providing access to personal information.
There may be circumstances where information needs to be retained for legal, contractual, accounting or legitimate business purposes even after a deletion request.
Marketing communications
If you receive marketing emails from Kelly Jordan Photography, you can opt out at any time.
You can:
- use the unsubscribe link included in an email, or
- contact us directly and ask to stop receiving marketing communications.
We will action unsubscribe requests as soon as reasonably practicable.
You may still receive service-related messages concerning an enquiry, booking, contract, order or existing client relationship.
Privacy questions and complaints
If you have a question, concern or complaint about how we have handled your personal information, please contact us first so we can investigate and respond.
Kelly Jordan Photography
Email: info@kellyjordanphotography.com.au
Phone: 0418 587 562
We aim to deal with privacy concerns promptly and fairly.
If applicable privacy law gives you the right to escalate a complaint and you are not satisfied with our response, you may also be able to contact the Office of the Australian Information Commissioner.
Changes to this policy
We may update this Privacy Policy from time to time as our website, services or information-handling practices change.
The current version will always be published on the Kelly Jordan Photography website, with the date of the most recent update shown at the top.